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Delivery

We deliver Mondays to Fridays between 9am and 10pm. No deliveries will be made on public holidays and Sundays.

We offer next day delivery for orders placed between Monday and Friday (before 12pm noon). This is subjected to product availability. 

Orders placed after 12pm noon on Friday through to Sunday, we will deliver your order on Monday or the next working day (whichever is applicable).

Orders placed on the day before a Public Holiday or on a Public Holiday, we will fulfill the order on the next working day.

Unfortunately, delivery times cannot be selected as we work with outsourced delivery drivers and our orders are dispatched in batches.

However, you may indicate upon check out if you have a preferred delivery date and timing and we will try our best to accommodate.

We can deliver to any address in Singapore, including designated BBQ pits at some of our National Parks (for an extra fee).

However, we cannot deliver to PO boxes, military and restricted areas, checkpoints, all naval ports and Jurong Island.

The best part? We offer free shipping for all of our bundle deals! 

However, we may impose additional surcharge of $7 for deliveries to designated BBQ Pits at any of our National Parks. These include East Coast Park, West Coast Park, Pasir Ris Park, Labrador Park and Sembawang Park.

It is best if there is someone present to receive the order. Please also ensure that the person receiving the wine is of  legal age. Our drivers may also request to view your ID to ensure your details and particulars matches.

You may also indicate at checkout if there is any alternative instructions should there be no one present to receive the orders.

If you are unable to meet your delivery, please reach out to our customer service representative via +65 9690 2446 ahead of time and we will do our best to accommodate or reschedule your delivery.

You may also indicate upon check out your preferred delivery dates and time for delivery. We will try our best to accommodate.

We put in effort to organise your order and coordinate the delivery schedule with our driver to ensure that your order arrives on time.

If you are unable to meet your delivery, please reach out to our customer service representative via +65 9690 2446 ahead of time and we will do our best to accommodate or reschedule your delivery.

You may indicate at checkout if there is any alternative instructions should there be no one present to receive the orders.

You may also indicate upon check out your preferred delivery dates and time for delivery. We will try our best to accommodate.

Kindly note that in the case of a failed delivery or failed payment, a charge of not less than $20 may be incurred in compensation for any administrative costs and mileage (let’s all try to avoid getting there)!

Payment

We accept payments via PayNow, Visa, Mastercard, Amex and Paypal. Please note that all online card payments would incur an additional 4% surcharge of your total basket value. Our preferred payment method is PayNow, which will not incur any additional surcharge. For PayNow payments, please make payments to the following UEN – 200406032KCCS (CDC Logistics Pte Ltd).

Please select the PayNow option upon check out and make final payment to CDC Logistics Pte Ltd via UEN – 200406032KCCS. Once the transfer is completed, please send a copy of the receipt to hello@chinchin.sg or via Whatsapp at +65 9690 2446. We will confirm your order within the day and will dispatch your order accordingly. Kindly refer to delivery timings in the FAQ for greater clarity on when to expect your order.

Returns

Once you have placed an order, we cannot cancel or change your order. Please ensure you check all your cart before checking out the goods. We also urge our customers to check all goods received before signing the delivery receipt to avoid any form of unnecessary disputes.

We do not offer refunds unless the item is out of stock, or if the product is not as ordered or not of acceptable quality. Chin Chin reserves the right to reject or refuse any return or exchange of goods with the absence of a proof of purchase in the form of a receipt.

Your satisfaction is our utmost priority. In the event that the good received are not as ordered or not of acceptable quality, please drop us a message on Whatsapp at +65 9690 2446 or email us at hello@chinchin.sg and we will look into it as soon as possible.

Condition of Sale

Unfortunately, we only sell by the cases. That way, we can pass on any volume / bulk discount to you and keep logistical costs and complications to a minimum. Besides, it’s more wine to share with everyone!

You may purchase from us if you are 18 and above for personal consumption. We reserve the rights to request for and check your photo ID upon the self-collection or receipt of your delivery.

Here at Chin Chin, we advocate responsible drinking and trust that our wines are consumed within reasonable limits. As such, we do not put a limit on the total order of drinks, even for limited edition supplies. Everything listed is sold on a first come first serve, unlimited order basis.

Chin Chin caters for all events and occasions. If you are planning to buy by the volume, please reach out to us via Whatsapp at +65 9690 2446 or email at hello@chinchin.sg and we will be more than happy to help!

All prices are inclusive of GST.

Responsible Consumption

Under the Liquor Control (Supply and Consumption) Act 2015 it is an offence:

  • to supply any liquor to a person under the age of 18 years; and
  • for a person under the age of 18 years to buy or attempt to buy liquor.

Here at Chin Chin, we do not approve underage drinking. No person under the age of 18 will be permitted to purchase wine from CDC Logistics (S) Pte Ltd trading as Chin Chin.

Name of Licensee: CDC Logistics (S) Pte Ltd

Class 3A Licence No. L/LL/015189/2020/P

Class 4 Licence No. L/LL/003399/2021/P

At Chin Chin, we love for everyone to have a good time. However, we are also strong advocates of safe consumption of alcoholic beverages. We believe that people should always use good common sense around drinking and should act responsibly.

Chin Chin does not support underage drinking, excessive drinking, binge drinking or any other unsafe drinking behaviour, including drink driving.

Private and Corporate Events

Absolutely! We are here for all your party needs, just simply drop us a Whatsapp message at +65 9690 2446 or an e-mail at hello@chinchin.sg and let us know how we can help.

We can customise wine sleeves, gift cards and labels for all your gifting needs. Please drop us drop us a Whatsapp message at +65 9690 2446 or an e-mail at hello@chinchin.sg and let us know how we can help!

General

All you have to do is to subscribe to our mailing list. We will send a promo code to your email immediately for you to apply to your cart upon check out. Do check your spam mails if you don’t receive anything within the minute!

As a general rule of thumb, we strongly recommend that you let our red wines breathe for 20 to 40 minutes prior to consumption. We also suggest serving them lightly chilled and to use a decanter for best results. White wines, rose, champagne and sparkling wines do not benefit from breathing and can be consumed as soon as you open them (as long as they are served chilled)!