Terms and Conditions - it's boring, but necessary.

Legalities

  • All deliveries must be received by persons aged at least 18 years old. We reserve the rights for a valid photo ID to verify recipient’s age.
  • Chin Chin reserves the rights to reject your purchase if you appear intoxicated or are physically or verbally abusive to any of our team members.
  • Chin Chin reserves the rights to cancel your order if we are unable to fulfil them for reasons such as the product you have ordered is Out of Stock and/or there are discrepancies in product pricing.

Delivery Policy

Delivery Charges

-For orders above $200, we offer free next day delivery for orders placed between Monday and Friday (before 12pm noon).

  • Orders placed on Friday 12pm noon – Sunday will be fulfilled on Monday or the next working day (whichever is applicable).
  • Orders placed by 12pm the day before a Public Holiday may be fulfilled on the public holiday. Order placed after 12pm will be fulfilled the next working day.
  • Orders below SGD200 will be subjected to a delivery charge of SGD10
  • Surcharge applies for the following locations:

-Surcharge of $10 applies for delivery to Sentosa

-Surcharge of $7 applies for deliveries to your designated BBQ Pits in any of our National Parks

  • East Coast Park
  • West Coast Park
  • Pasir Ris Park
  • Labrador Park
  • Sembawang Park

Delivery Timings

For orders above $200, we offer free next day delivery for orders placed between Monday and Friday (before 12pm noon).

  • Orders placed on Friday 12pm noon – Sunday will be fulfilled on Monday or the next working day (whichever is applicable).
  • Orders placed by 12pm the day before a Public Holiday may be fulfilled on the public holiday. Order placed after 12pm will be fulfilled the next working day.
  • Orders placed on Friday 12pm noon – Sunday will be fulfilled on Monday or the next working day (whichever is applicable).
  • We accept advanced orders and such orders can be placed by ordering through our website and selecting your desired date and time for delivery
  • Should you decide to change the delivery timing, please email us at hello@chinchin.sg and we will try our best to accommodate to your request.

Payments and Promotions

  • Payment methods offered are via PAYNOW or online card payments (VISA/MASTERS/AMEX).
  • All online card payments would incur an additional 4% surcharge of your total basket value.

Cancellation/Returns

  • Cancellation is not allowed after purchase is made. We strongly urge customers to check the orders before checking out to avoid any cancellations/ changes to be made.
  • Your satisfaction is our utmost priority. In the event that the goods received are not as ordered or not of acceptable quality, please email us at hello@chinchin.sg and we will work to remedy the situation as soon as possible.
  • We advise all customers to examine all good purchased at point of delivery, any breakages or discrepancies in quantities or items delivered should be brought to the attention of the delivery personnel an our customer service e-mail immediately.